Privacy Policy

Who is responsible for your data?

Mytholm Nexus is the data controller for personal information collected through this website and through our direct business communications. We decide why personal data is used and the means by which it is handled.

Our registered contact address is Club Lane, Calderdale, Calderdale, HX2 8BJ, United Kingdom.

For privacy questions, contact [email protected] or call +44 7457 242776.

Information we collect

We collect only information that has a clear business purpose.

How we use personal data

We use personal data for the following purposes:

• to respond to enquiries and arrange suitable conversations;
• to assess requirements and prepare proposals or statements of work;
• to deliver, manage and review agreed data intelligence services;
• to maintain our records, accounts and business administration;
• to protect our website, systems and people from misuse;
• to meet legal, regulatory and professional obligations; and
• to send relevant business updates where the law permits and you have a suitable relationship with us.

We do not sell personal data. We do not use personal data to make decisions with legal or similarly significant effects about you.

Our lawful bases

UK data protection law requires a lawful basis for each use of personal data. The basis depends on the context.

Who receives your information?

We share personal data only when there is a defined reason and an appropriate safeguard.

• our authorised staff and contractors who need the information for their work;
• technology, hosting, communications, accounting and professional service providers;
• clients or project partners where sharing is necessary for an agreed engagement; and
• courts, regulators, law enforcement bodies or advisers where disclosure is required or permitted by law.

Service providers act on our instructions and must protect the information they handle. We do not permit them to use it for their own marketing.

International transfers

Some suppliers may process information outside the United Kingdom. When this happens, we use a lawful transfer mechanism and suitable contractual or organisational safeguards.

Ask us for further information.

How long we keep information

We keep personal data for as long as it is needed for the purpose collected, including the administration of a client relationship and the handling of potential disputes.

Enquiry records are normally reviewed after 24 months of inactivity. Financial and contractual records may be kept for longer where accounting rules, legal claims or other obligations require it.

We securely delete or anonymise information when the relevant retention period ends.

How we protect information

We use access controls, secure accounts, careful supplier selection and routine administrative checks to reduce the risk of unauthorised access, loss or alteration.

No internet service is completely secure. Please avoid sending sensitive information through an ordinary website enquiry unless we have agreed a safer method.

Cookies and website measurement

Our website may use essential technologies needed to deliver pages and remember basic settings. We may also use limited analytics tools to understand page performance and general visitor behaviour.

Where consent is required, we will request it before placing non-essential cookies. You can control cookies through your browser settings, though some site features may then work differently.

Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information when there is no good reason to keep it;
• ask us to restrict how we use information;
• object to processing based on legitimate interests or direct marketing; and
• ask for certain information in a portable format.

We may need to confirm your identity before responding. We normally respond within one month, although complex requests can take longer where the law allows.

To exercise a right, email [email protected].

Complaints

Contact us first so we can understand and address the issue.

You can also complain to the Information Commissioner's Office, the UK's independent data protection regulator, through its complaint service or by calling 0303 123 1113.

Changes to this policy

We may update this policy when our services, suppliers or legal duties change. The effective date at the top shows when the current version was issued.

We will publish the updated policy on this page.